My Account

How do I create an account?
You can SIGN UP for free with your mobile number, Facebook ID, or Apple ID (Sign-In with Apple). Once an account has been created, you may not merge or comb...
Why I didn’t receive SMS OTP?
Should you having trouble receiving SMS OTP, you can follow the suggestions below: You may check if you have installed any blocking App such as Whoscall ...
How do I verify my email address?
A verification email will be sent and you can click on the Verify Now button on that email by using your browser to complete the process. If you didn't...
How can I delete my CATCHPLAY+ account?
To delete your account, please reach out to us via the CONTACT US button below by providing your account Nickname and mobile number or email address used to...
Can I change the mobile number registered to my CATCHPLAY+ account?
You may discontinue the use of your account under the old number and re-register using a new number. If needed, you can reach out to us via the CONTACT US ...
How to change my CATCHPLAY+ password?
You can follow the below instruction to change your CATCHPLAY+ account’s password: Browser 1. Go to My Account 2. Select RESET PASSWORD 3. Insert the c...
How to reset my account password?
You can follow the below instruction to reset your CATCHPLAY+ account’s password: Browser 1. Select LOG IN then choose MOBILE NUMBER 2. Select Forgot pa...
What is parental control?
This feature allows parents to monitor children's viewing according to their age category. The Parental PIN is required to be set on your account. You ...
How to reset my Parental PIN?
Go to your Parental Control setting then choose RESET PIN then FORGOT PIN. NOTE: If you are signed up using Facebook or Apple ID, the system will ask ...
How do I unsubscribe from emails?
All CATCHPLAY+ newsletters sent via email have the text “Unsubscribe from this list” at the bottom. Please click this link to unsubscribe from our newslette...


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