Should you having trouble receiving SMS OTP, you can follow the suggestions below:

  • You may check if you have installed any blocking App such as Whoscall and ensure that CATCHPLAY+ is on the safe list.

  • You may also check with your telecom company whether the SMS receiving and sending service is activated. 

  • Check your mobile phone signal or try to restart your phone.

  • Make sure you have enough space in your inbox to receive the SMS


If you still cannot receive the SMS after trying the above suggestions, you can reach out to us via the CONTACT US box below.