Watching CATCHPLAY+

What are the installation requirements?
As of now, our service is available in Taiwan, Indonesia, and Singapore any IP address outside these regions will be unable to access our website. Also,...
Which smart TV or Set-Top-Box supports direct download of CATCHPLAY+ App?
In order to meet the digital copyright protection requirements of filmmakers for viewing platforms, CATCHPLAY+ supports the following Android TV/set-top box...
Why is my CATCHPLAY+ not working?
In general, if your CATCHPLAY+ is not working it might be caused by: An issue with your CATCHPLAY+ App or account Ensure that your browser or app has be...
What should I do when an error code is showing during watching?
If you received an error message when you try to watch, identify the problem below for troubleshooting steps: 1. network-api (0001-0004), network-asset ...
How to troubleshoot playback related issues?
If you have a video playback issue when you try to watch, identify the problem below for general troubleshooting steps. 1. Green Screen and Flickering If...
How can I submit movie suggestions to CATCHPLAY+?
You can use the search function or the genre classification to find the video you want to watch. If you can’t find the video that you want to watch in our v...
Why I cannot find a specific episode from a series that I want to watch?
That means it is not available. You can send us the episode number or title via CONTACT US button below and we can forward it to our relevant team for their...
What is the resolution of CATCHPLAY+ video content?
CATCHPLAY+ offers videos with a maximum resolution of 1080p. However, the actual video quality can vary based on your internet speed and the device you are ...
What is the recommended network connection speed?
We recommend a stable 10 Mbps connection speed or faster to enjoy a pleasant watching experience with CATCHPLAY+.
Can I use CATCHPLAY+ services outside of my origin registered region?
As of now, our service is available in Taiwan, Indonesia, and Singapore. Due to the licensing agreement with the studio vendor, our services can only be use...


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